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Do you accept product returns?
Yes, at High Life Designs we want you to be completely satisfied when shopping with us. If a product did not meet your expectations or you are not satisfied with a purchase you may return the product for a replacement or a refund within 30 days of the receipt of your order.
How do I return a product?
To return your product for a refund, replacement or exchange, just contact our Customer Service Department by e-mail or call 1-800-707-9582 to receive a Return Authorization Number which will be assigned to track your request. All returns must have this number assigned so we can advise you where to return your item as some items ship from different locations.If your product or shipping packaging is damaged, please do not discard it until you have received a Return Authorization Number or instructions on how to handle your return. If you discard either of these we will be unable to process your request.After receiving your Return Authorization Number, carefully pack and send the package to the return location you have been directed to. For those items which shipped from our Processing Center , the return street address is:
High Life Designs60 Pleasant St Suite 413Arlington, MA 02476
IMPORTANT: SHIPPING FEES ARE NON REFUNDABLE
Please prominently include your Return Authorization Number on the shipping label or front of the package. We suggest you insure your return shipment. We are not responsible for items which incur damages during return shipping or which we do not receive.
There are several items which the manufacturer requires a restocking fee, those fees are indicated on each item information page. Please allow 7 business days from our receipt of your return to process your return items.
| Please note: To receive credit for your return you must be within the 30 day return period and all original packaging and instructions must be included. We do not credit or refund orders received outside of the return period and we do not pay or credit return shipping fees. |
What happens if I change my mind after my order has been shipped?
Once your order has been shipped we do not have the ability to "retrieve" or cancel the delivery. Please follow the return instructions displayed above. If you refuse delivery, your return will be processed and both ship to and return shipping charges will be deducted from your refund.
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